FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW MY BELT SIZE?
Our Belt Measurement Guide has all the information you need. See it here.
HOW DO I KNOW WHAT SIZE DOG COLLAR TO BUY?
Our Dog Collar Measurement Guide has all the information you need. See it here.
CAN I MAKE A CUSTOM ORDER?
Unfortunately not, we only do customised names on The Shepherd's Collar. We currently invest all of our time on our regular product line and any new products will be advertised on the website.
HOW LONG DO I HAVE TO WAIT TILL I RECEIVE MY ORDER?
Each belt is custom made. Please allow up to two weeks for your order to be crafted and sent. We generally have stock available of our other products which will be sent within 2-3 working days. Please note that orders won't be fulfilled until all products are crafted and will be sent in one package. If you have a deadline please contact us at email@example.com and we'll see what we can do for you.
Shipping times depend on the option you choose at the checkout. Due to the current Pandemic shipping times may vary.
CAN I ORDER A KNIFE?
We are currently not taking custom knife orders. All knives made will be added to the website and sold on a first in, first served basis. If you would like to be notified 24hours prior to a knife being uploaded for sale, enter your email on the home page and you will be added to the mailing list.
DO YOU DO CUSTOM STAMPING ON YOUR BELTS?
No, we do not offer custom stamping on our belts.
DO FOSTER AND BOYS HAVE A LEATHER CONDITIONER FOR SALE?
We are currently in the final stages of production and hope to launch our Foster and Boys Leather Balm in September, 2020.
DO YOU SHIP WORLDWIDE?
Yes we do. Check out our shipping page for more info.
HOW MUCH IS SHIPPING?
Shipping prices and times depend on the option you choose at the checkout. Due to the current Pandemic shipping times may vary. Check out our shipping page for more info.